We've been safely sending orders around the world since 2010. There's a handy shipping calculator on the shopping cart page so you can see the cost of postage as soon as you've added it to your basket. Your order will be carefully packed and sent with tracking & insurance, we despatch most orders within 2-3 days but larger items and orders placed before the weekend can take an extra day or two to process.
We accept returns, please notify us within 14 days and ensure the item arrives back with us no later than 30 days after the order was received.
We don't charge VAT, however, if buying from outside of the UK please remember that there may be import fees to pay directly to the delivery company before receiving the order. Unfortunately we can’t advise on the exact costs as it varies from country to country, so please check your national rates before purchasing.
Speed - the number of cogs at the back the chain was designed to be used with.
Compatibility - the brand and/or shifting system the chain is compatible with. Universal means the chain can be used with any standard shifting system, as long as the speed and width are correct.
Chain width - the gap between the inner plates where the chain sits on the sprockets. 3/32" has been standard for bikes with derailleur gears since the mid 1900s. When 9 speed was introduced the spacing reduced slightly but if the speed & compatibility are correct this isn't something you need to pay attention to. Single speed, track & BMX bikes will require either a 3/32" or 1/8" chain depending on the width of the rear sprocket and/or chainring. There's also a much wider 3/16" moped chain which can be used as a heavy duty chain for bikes without gears if required.
Chain pitch - the distance between the rollers (the cylindrical parts that roll around the pins). Pretty much every bicycle chain will be 1/2", the only time you will need a different pitch is for very early track bikes that take a 3/16" chain (also known as 'inch pitch'), or Shimano's short lived 10 mm pitch system from the 1970s/80s.
Number of links - the total number of links in the chain. If you're unsure how many links you need, you can measure your old chain (or a bike with a similar setup to yours).